Terms and Conditions

Return Policy
Our hope is that once you receive your package from William and Leora, you are beyond satisfied and completely thrilled. If this is not the case you may return or exchange the item(s) as long as it meets the criteria outlined below.  

1. Unwanted Goods
If you change your mind after you have received your order, if you need a different size, or if your order was inaccurately fulfilled, please notify us within 14 days of receiving your order, by filling out the Return Authorization Form. We will gladly accept the product for store credit or exchange, as long as the product is in its original condition. The clothes must be unwashed, unworn, with the original tags attached to the garment. We retain the right to refuse a return if the garment is unsellable.

2. Defective Products
We apologize. We stand by the quality of our garments. If the product you receive is faulty or damaged, please notify us within 14 days of receiving your order by filling out the Return Authorization Form. We will gladly process a refund or exchange upon reviewing the damaged or defective goods. If any defects show up after wearing please notify us in writing and if appropriate we will grant exchanges on a case-by-case basis.

Please note: We encourage our customers to follow the care labels on each garment in order to maintain proper care for the life of the garment.

3. Discounted or AS-IS Items
If products are purchased at a discount of 50% or greater, this item is considered final sale and cannot be returned for a store credit. The product can be exchanged for a different size or an item of equal or lesser value if direct substitutes are not available, by submitting the Return Authorization Form. If products are purchased "AS-IS" (minor defects or irregularities) or "Sample Sale" they are final sale and may not be returned or exchanged.

Return Shipping
The customer is responsible for shipping costs to return the product back to William and Leora, we recommend using a shipping method that can be tracked, as we do not assume liability for lost or stolen packages. William and Leora will pay for shipping costs back to the customer in the event of an exchange. If appropriate we will credit the cost of return shipping in the case of defective goods.

Once the Return Form is received and approved, the customer will be contacted with a Return Authorization Number (RA#). We cannot accept any returned products without the approved RA# and proper proof of purchase.

Your satisfaction is very important and we strive to provide excellent customer service. We are constantly aiming to improve our operations and if needed these terms are subject to change. Please contact us with any further questions or feedback at customerservice@williamandleora.com. 

Shipping Rates
Standard Flat Rate Shipping $8.95
(7-10 average business days)
USPS Priority Mail 2-Day™ $12.95
(2-3 average business days)
USPS Priority Mail Express 1-Day™ $39.95
(1 business day)

All orders received before 11:00am PST Monday - Friday are processed within 2 business days of payment verification. If Express or Expedited Shipping option is selected, orders placed by 11:00am PST are processed the same business day as the payment method is verified. Orders placed on Friday after 5pm PST will begin processing on the following Monday.

International Shipping
USPS Priority Mail International® $40.95 (Canada)
(6-10 average business delivery days to major locations)
USPS Priority Mail International® $59.95
(6-10 average business delivery days to major locations)
USPS Priority Mail Express International™ $64.95 (Canada)
(3-5 average business delivery days to major locations)
USPS Priority Mail Express International™ $79.95
(3-5 average business delivery days to major locations)

The receiver will be responsible for any/all taxes and customs duties. William and Leora is not responsible for lost packages in transit. 

Terms of Use
By using this website, you are submitting to the terms described below, governing the use of this site, if you disagree with any of the conditions bellow you must not use this website. The Terms of Use apply to all users, both visitors viewing the website and customers purchasing goods through the website.

You must not use this website in any way that causes damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

Unless otherwise stated, William and Leora own the rights to all materials on this website. It is unlawful to reproduce, duplicate, copy, edit or otherwise modify any material on this website without written permission from William and Leora.

All prices are in USD. We are required by Washington State Law to collect sales tax on any orders shipped to Washington addresses.

William and Leora retains the right to modify the Terms of Use at any time. The Terms of Use was last update October 6th, 2013. 

What Information do we collect?
William and Leora may collect personal information provided by the user such as the name, mailing address, billing address, email address, phone number, and credit card information in order to properly process orders. Country, IP address, and browser information, are collected for website analytics. Users may elect to submit a form to subscribe to our mailing list to receive communication through email, and may opt in at the time of check out.

How do we use the information collected?
We primarily use the information to process and fulfill orders placed on our website.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting, using the email address which you have provided if you chose to subscribe to our mailing list. You may change your mind at any time by writing to us unsubscribe.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

How we use cookies
A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Security
Our check out and payment pages are served over a 128 bit SSL encryption to ensure credit card data is safe and secure.The payment gateway used for processing credit cards is managed by Stripe. Stripe meets and exceeds the most stringent industry standards for security. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.

Privacy of Children
William and Leora values the privacy of young children and we do not knowingly collect any personal information from a child under 13. The children's products we sell are intended for purchasing by adults.